
Certified KPI Professional
Professionals around the world consider data selection and collection to be the most challenging aspects of working with key performance indicators (KPIs).
Benefits
- Understand the challenges of KPI measurement and how to face them;
- Select KPIs for scorecards and dashboards from the organizational to departmental and individual levels;
- Develop a KPI implementation project plan;
- Simplify the KPI activation and data collection process.
- Differentiate objectives, KPIs and initiatives;
- Understand KPI selection in different contexts;
Exam Topics
Module 1 – A standardized approach to KPIs
The World of KPIs
- Challenges in performance measurement;
- The value added by KPIs;
- KPIs concept map;
- Governance;
- Organizational levels.
Understanding KPIs
- KPI related terminology;
- SMART objectives decomposed by specific criteria;
- KPI lifecycle.
KPI typology
- Leading vs. lagging KPIs;
- Qualitative vs. quantitative KPIs;
- Efficiency vs. effectiveness KPIs.
KPI Taxonomy
- Interdisciplinary systemic worldview;
- KPI use case scenarios;
- KPI DNA map.
Module 2 – KPI selection and target setting
KPI selection
- KPI selection for organizational scorecard;
- KPI selection sources;
- KPI selection techniques.
KPI Alignment
- KPI alignment approaches
- KPI selection for corporate scorecard;
- KPIs cascaded to functional area.
KPI documentation
- KPI documentation form functions;
- KPI documentation form design;
- KPI documentation process;
- Organizational KPI libraries.
Working with targets
- Target setting process;
- Targets in practice;
- Challenges in working with targets;
- Negative behaviors when setting targets.
Module 3 – Data gathering and visualization
Data gathering
- Data quality dimensions;
- KPI reporting data sources;
- KPI activation tools;
- KPI activation techniques;
- Working with data custodians;
- Data collection methods.
Data visualization
- Guidelines to designing efficient templates;
- Usability in terms of visual design.
Working with data custodians
- Guidelines to designing efficient templates;
- Usability in terms of visual design;
- Scorecard and dashboard design.
Review & Certification Exam
- Course review;
- Certification Exam.
Exam Info
Level
Pass Mark
Exam Duration
Exam Mode
FOUNDATION
70.00%
120.00 min
PBT
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