Certified KPI Practitioner
Professionals around the world consider data selection and collection to be the most challenging aspects of working with key performance indicators (KPIs).
Benefits
- Understand the challenges of KPI measurement and how to face them;
- Select KPIs for scorecards and dashboards from the organizational to departmental and individual levels;
- Develop a KPI implementation project plan;
- Simplify the KPI activation and data collection process.
- Differentiate objectives, KPIs and initiatives;
- Understand KPI selection in different contexts;
Exam Topics
Module 1 – Establishing KPIs
KPI Project Coordination
- The business case for KPI implementation;
- KPI project plan;
- KPI workshop preparation (data sources, email notification, KPI selection workshop).
KPI Selection
- Value driver concept mapping;
- Defining objectives;
- Value flow analysis;
- KPI balancing.
Module 2 – Monitoring KPIs
KPI Measurement
- KPI documentation;
- KPI data gathering template;
- Data gathering communication.
KPIs in Context
- Organizational Scorecard;
- Departmental Scorecard;
- Operational Dashboard;
- Change log.
Review and Assessment Quiz
- Course review;
Exam Info
Level
Pass Mark
Exam Duration
Exam Mode
PRACTITIONER
70.00%
120.00 min
PBT
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